Customer Support

Shimadzu has launched its interactive "Virtual Advisor" website to further enhance customer service. After a short registration step, the user will be offered a host of information relating to LC prominence, LCMS-2020, TOC-V Series and TOC-L Series like flow diagrams, daily and periodic maintenance and troubleshooting.

Daily Maintenance
Under the various systems, one can find a listing of significant tests which enable optimal use of the measuring system. When one of these options is selected, an additional window opens with the necessary explanations

Periodic Maintenance
This section offers advice on larger maintenance tasks, for instance how to exchange syringes, tubings and o-rings. Short animated movies show a step-by-step implementation of these maintenance tasks

Troubleshooting
In this section a range of problems are discussed in depth. First the problem at hand is selected. This subsequently opens the corresponding flow diagram in which a certain position in the flow diagram is highlighted. At this point, the system will ask specific question which the user answers by clicking in either the "No" and "Yes" button. The system then offers advice on how to solve the problem, or the user may proceed to the next highlighted position in the flow diagram and enter further details. In this way the occurring problem is addressed and analysed in a step-by-step manner.

Visit the Virtual Advisor - 24-hour support for troubleshooting and maintenance